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Refund Policy

We are sorry to hear that you want to return your order, however, due to the nature of our products, all sales are deemed final. We do not provide refunds and exchanges unless you received a damaged or incorrect product. If deemed defective, Glance Cosmetics will process a replacement of the same item or refund the actual amount less the shipping cost. Since our lashes are handmade, slight variations may exist. Lashes may differ from one to another, and this is not considered damaged. 

RETURN PROCEDURE: 

  1. In case an INCORRECT/DAMAGED/DEFECTIVE product is received, please contact customer support within 24 hours of receiving the item at +971 2 556 2298 or via email at info@glancecosmetics.com. Kindly indicate your name, phone number, order number, and an image/ video of the actual product. 
  2. If the returned item is from a set or a bundle, the whole set needs to be returned unused, and in its original packaging.
  3. As soon as we received your request, you will receive an email confirmation.
  4. If the item is deemed defective, we will process a replacement or refund whichever is deemed necessary.
  5. In the event that the item is LOST/STOLEN, please contact us immediately so we would be able to assist you. 

REFUND PROCESS: 

  • The quality team will send a status notification to the customer through email when the product is received and verified. 
  • Once confirmed it is eligible for a return, a refund or replacement will be processed whichever is deemed appropriate.
  • COD orders will be refunded in the form of a credit note with no expiry. No cash refunds will be given.
  • Debit/ Credit Cards orders will be refunded in two ways, either through a credit note or through the same payment method. We're available to help you in any way possible. The amount will be refunded in 7- 14 working days (depending on the bank process).
  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE. 

*Bundled products will be refunded based on the actual price.

*Refunds are not applied to discounts or coupons used. 

For further information, please contact us at +971 2 556 2298 or via email at info@glancecosmetics.com.